Shipping policy
At April 13, we’re committed to ensuring your shopping experience is smooth and hassle-free. Below, you'll find all the details regarding our shipping process to help you stay informed.
Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order is processed, you’ll receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
We offer the following shipping options:
-
Standard Shipping
- Estimated Delivery: 5-7 business days
- Cost: Calculated at checkout
-
Express Shipping
- Estimated Delivery: 2-3 business days
- Cost: Calculated at checkout
-
International Shipping (if applicable)
- Estimated Delivery: 7-14 business days
- Cost: Calculated at checkout
Tracking Your Order
Once your order has shipped, you’ll receive an email with your tracking number. Use this to track your package’s journey in real-time.
Shipping Destinations
We currently ship to the following:
- Domestic: [Insert country/countries here]
- International: [List specific regions/countries if applicable]
Customs & Duties (for International Orders)
For international shipments, customs fees, duties, or taxes may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the order total.
Lost, Damaged, or Delayed Shipments
We strive to ensure your package arrives on time and in perfect condition. However, if your order is lost, delayed, or arrives damaged:
- Please contact us with your order number and details.
- We will work quickly to resolve the issue, whether that means replacing the item or offering a solution.
Returns & Exchanges
For details on how to return or exchange an item, please refer to our Return Policy.
Thank you for choosing April 13. If you have any questions regarding your order, please don’t hesitate to contact our customer support team at wecare@april13.net. We’re here to help!
April 13 - Fashion delivered with care.